Timeline and activity

You want	Use	What you get
Exactly what changed, by whom, and when	List record events	Every create, update and delete on the record and on anything linked to it, with before and after snapshots and who acted: a person, a worker or the system.
The emails and meetings themselves	List interactions	Synced email threads and meetings, filterable by record, with participants and content.
A readable summary of recent activity	List timeline entries	AI-written summary entries, produced on a schedule rather than on every change.

You want

Use

What you get

Exactly what changed, by whom, and when

Every create, update and delete on the record and on anything linked to it, with before and after snapshots and who acted: a person, a worker or the system.

The emails and meetings themselves

List interactions

Synced email threads and meetings, filterable by record, with participants and content.

A readable summary of recent activity

List timeline entries

AI-written summary entries, produced on a schedule rather than on every change.

Events

Events are the audit trail. Each event says what kind of change it was (AUDIT, INTERACTION or ENRICHMENT), the operation (CREATE, UPDATE, DELETE), and who acted (USER, AGENT for a worker, or SYSTEM). This is how Heliyos keeps worker activity visible: a field a worker changed shows the worker as the actor.

A record’s events include the events of things linked to it, such as a note on the company or a task about the deal. Use metadata.objectType to tell them apart.

Interactions

Interactions come from connected mailboxes and calendars. Email threads and meetings link to the people and companies they involve. Read them to sync activity into another system, or to give your own tools the same context Heliyos workers use.

Interactions can include message bodies and meeting transcripts. Store and display them with the same care as the mailboxes they came from.

Get started

Core concepts

Using the API

Recipes

Timeline and activity

Events

Interactions

The AI-written timeline

​Events

​Interactions

​The AI-written timeline

Events

Interactions

The AI-written timeline